Support

Paying your bill

Alltel accepts the following payment methods:

  • credit card
  • debit card
  • check

You can use any of the methods above to pay your bill. For more information or to set up your billing arrangements, do one of the following:

  • Call 1-800-ALLTEL1 to talk to an Alltel customer representative.
  • Log in to My Account and select Payments.
  • Use the My Alltel App on your phone and select My Bill.

For information on replenishing your prepaid account, see Paying for your prepaid plan.


Pay from your wireless phone
To pay your bill from your wireless phone using an electronic check, debit card, or credit card:

  • Call #PAY (#729) and follow the prompts.


Pay by mail
To find the address for mailing your payment, visit Contact Us.


Auto pay

Auto pay is a free payment option that lets you authorize automatic payment of your bill directly from your checking account or credit card each month. You can opt in to Auto Pay or change your payment information at any time.

To sign up for Auto pay, do one of the following:

  • Call 1-800-ALLTEL1.
  • Log in to My Account and select first Payments, then Auto Pay from the top navigation bar.
  • Ensure that you select a draft date that is at least 5 business days from your bill cycle date and less that 22 days from your bill cycle date. This will prevent possible service interruption and/or late fees

For more details, see Using Auto Pay.


Pay online from My Account
Visit My Account or make a payment using the My Alltel App from your wireless phone to set up bill payment from your bank account or credit card. You can also opt in to Auto pay or change your payment information.

Users paying online must have added an online Payment Method. To add a Payment Method, please select either Modify Payment Method from the Payment section or select Payments, Payment Wallet in the top navigation.

If your wireless plan includes the detailed billing option, you can view and sort calls in My Account. Calls can be viewed and sorted by frequency, duration, call minutes during peak/off-peak hours, and calls on specific dates ordered by frequency.

Note: The bills in the My Account system are updated on a monthly basis. Your bill will not be available online until your current billing cycle is complete. This process may take up to 35 days.  Upon registration, your billing history will begin with your next statement. After you register for My Account, you will see a "thank you" screen when you visit the My Bill section until your first bill is available for viewing. Once bills are accumulated, you will have the ability to view up to 18 months of your latest billing information.

If you are unable to login to My Account, first make sure you have the correct user name and password. If you are still unable to login, your account may have been suspended due to non-payment. To reactivate your phone please call 1-800-ALLTEL1 or visit your local Alltel retail store to make a payment. Once your line is reactivated you can log back in to My Account. You will need to update your preferred number.

Electronic Banking
If using bill pay through your bank, be sure to update the Alltel address to:

Alltel Wireless
PO Box 6546
Carol Stream, IL 60197-6546

Payment Wallet
A Personal Wallet is provided to all users who have a payment responsibility. The Personal Wallet allows those authorized users to add a payment method to My Account. To add a Personal Payment method, select Payment Wallet, the type of payment method and then Add. Provide the information requested for the appropriate payment method. The description field allows you to enter how you plan to use the designated payment method (i.e. business or personal use).

To edit the Personal Wallet, click on the edit button and then entering the new data. To delete an entry in the Personal Wallet, click on the trash can icon.


Bill payment history in My Account
Details on bill payments are located in Bill Payment History by clicking on the payment confirmation.(Depending on your account type, you may first need to select the account number you are interested in viewing.)

Payments made will be displayed by Confirmation number. Selecting the Confirmation will display the accounts that were paid. Payment History displays online payments as well as payments made in a Retail store or mailed to Alltel.


Frequently Asked Questions (FAQ)

  1. Q:  What happens if my payment is late?
    A:  Payments are due 20 days after the last day in the billing cycle. The due date is printed on each bill. A late fee will be assessed on the total unpaid amount at the time of the next billing. If payment is late, there is no way to avoid the late fee.
    Important: If you know your payment will be late, contact the Alltel Customer Care to make payment arrangements and avoid service interruption:
    • From any phone, call 1-800-ALLTEL1, press 1, and then press 3.
    • From your wireless phone, press #PAY and follow the prompts.
       
  2. Q:  What should I do if I believe the charges on my billing statement are incorrect?
    A:  If you have questions about specific charges on your billing statement, call 1-800-ALLTEL1 for further assistance.
     
  3. Q:  Why does Data 1x-DO or #777 appear on my call detail?
    A:  Airtime charges associated with Alltel Mobile Web and Alltel Apps appear in the Airtime Detail section of your bill. The City/State is given as Data1x-DO and the Number called as 000-000-0000. Some customers may instead see #777 in the Number field. Here’s an example:

    Date Time City, St. Number Minutes Type Rate

    Air Charge

    07/08/08  09:32 AM DATA-1X/DO,CL 000-000-0000  2  AT $0.00

    $0.00


     
  4. Q:  Can I make partial payments against an account?
    A: Yes. Partial payments can be made against an account. The unpaid charges will continue to show on your bill until they have been paid. To make arrangements for the final balance, you must contact Financial Services at 1-800-255-8351. Please note that if Alltel does not receive full payment by the due date, the wireless numbers could be de-activated until payment has been made. 
     
  5. Q:  Will I need to provide a PIN to make a debit card payment?
    A:  No.  PINs are not required for debit card payments.
     
  6. Q:  Can I use more than one payment type per account?
    A: Yes. Multiple payments may be made against an account, each using a different payment method. However, only one payment method may be used for a specific payment.
     
  7. Q:  What is a Card Security Code, and where can I find it?
    A: A Card Security Code is a security number located on your credit card. If you are paying with a Visa or MasterCard, the Card Security Code is located on the back of your card. If you are paying with an American Express, the number is located on the front of the card. This number is provided as a security measure from your credit card company. Alltel requires this number to help ensure your security as well.

 

last updated 12/16/2013

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